Norma has been a community manager for over 26 years.  When asked to describe Norma, a longtime Board member said, “Norma has the perfect blend of knowledge, efficiency, and compassion as well as a sense of humor necessary for a community manager.”  Over the years, she has developed the skill to effectively give each client all of the time and attention required to contribute to the community’s successes.  She has developed a true relationship with each community she touches.   "Norma is the quintessential association manager, and has spent a lifetime perfecting her skills" according to Mark Jones, President of Avalon Management.

The award acknowledged the efforts of the board's upgrades to their common area to enhance the community while being environmentally conscious, adding walking trails, shade structures, lighting, providing family community events, and their diligent work on water conservation - all without increasing the budget.  The association’s drastic and amazing changes have enhanced the community appearance and added to the community pride.   The award was presented at the annual CAI award ceremony.